Kiddie Swap & Play

Privacy Policy

Last Updated: January 7, 2025

1. Introduction

Kiddie Swap & Play ("we," "our," or "us"), located in Carbondale, IL, is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information.

2. Information We Collect

2.1 Personal Information

  • Name and contact information
  • Child's name and age (for play space registration)
  • Payment information
  • Consignment account details
  • Emergency contact information
  • Photos taken during events (with consent)

2.2 Automatically Collected Information

  • IP address
  • Browser type
  • Device information
  • Cookies and usage data
  • Location data

3. How We Use Your Information

We use collected information to:

  • Process consignment transactions
  • Manage play space memberships
  • Send promotional communications
  • Ensure child safety and security
  • Process payments
  • Improve our services
  • Comply with legal obligations

4. Information Sharing

We may share information with:

  • Payment processors
  • Security service providers
  • Legal authorities when required
  • Insurance providers (for safety incidents)
  • Marketing service providers

We never sell personal information to third parties.

5. Children's Privacy

We comply with the Children's Online Privacy Protection Act (COPPA). We only collect children's information with verifiable parental consent for play space registration and safety purposes.

6. Data Security

We implement appropriate security measures to protect your information, including:

  • Encrypted data transmission
  • Secure storage systems
  • Limited staff access
  • Regular security updates

7. Your Rights

You have the right to:

  • Access your personal information
  • Correct inaccurate data
  • Request deletion of your data
  • Opt-out of marketing communications
  • Review photos of your child
  • Request data portability

8. Cookies

We use cookies to:

  • Maintain session information
  • Remember preferences
  • Analyze website traffic
  • Improve user experience

You can disable cookies through your browser settings.

9. Illinois Privacy Rights

Illinois residents have additional rights under state law, including:

  • Right to know what personal information is collected
  • Right to know if personal information is sold or disclosed
  • Right to say no to the sale of personal information
  • Right to access personal information
  • Right to equal service and price

10. Marketing Communications

We send marketing communications only with your consent. You may opt-out at any time by:

  • Clicking "unsubscribe" in emails
  • Contacting us directly
  • Updating your account preferences

11. Data Retention

We retain personal information for:

  • Active accounts: Duration of account activity
  • Inactive accounts: 2 years
  • Security footage: 30 days
  • Financial records: 7 years (as required by law)

12. Changes to Privacy Policy

We reserve the right to update this policy. We will notify you of significant changes via email or website notice.

13. Contact Information

For privacy concerns, contact us at:

  • Email: [EMAIL]
  • Phone: [PHONE]
  • Address: [ADDRESS], Carbondale, IL [ZIP]

14. Governing Law

This policy is governed by Illinois law and applicable federal laws of the United States.